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Outage in Acquired

Cashflows Available Incident

Resolved Minor
May 29, 2025 - Started 11 months ago - Lasted about 6 hours
Official incident page

Incident Report

We're seeing issues with our acquiring partner Cashflows, affecting some merchants. Where possible, we've re-routed traffic to minimise impact. We're monitoring closely and will update as we know more.
Components affected
Acquired Card API Acquired REST API Acquired Hosted Payment Page

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 05/29/2025 03:50PM

This incident has been resolved.

MONITORING 11 months ago - at 05/29/2025 09:50AM

Update from Cashflows: IdentifiedThe issue was identified and we have performed recovery actions to restore service.
Transactions were being processed normally from 10:19am. Technology Teams will continue to monitor.

We will continue to monitor until we are happy to load balance traffic back to Cashflows

MONITORING 11 months ago - at 05/29/2025 09:26AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 11 months ago - at 05/29/2025 09:25AM

We're seeing issues with our acquiring partner Cashflows, affecting some merchants. Where possible, we've re-routed traffic to minimise impact. We're monitoring closely and will update as we know more.

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