Outage in ActivTrak
User Data Temporarily Unavailable
Major
April 28, 2026 - Started about 3 hours ago
Official incident page
Official incident page
Incident Report
We are currently investigating an issue with the Next Generation User Management (NGUM) system that could be causing Users data to be temporarily unavailable. Our engineering team has been notified and is actively working to restore service.
We will provide another update as soon as we have more information.
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Latest Updates ( sorted recent to last )
IDENTIFIED
about 3 hours ago - at 04/28/2026 01:44PM
We have identified the cause of the issue affecting the Next Generation User Management (NGUM) system. The service has been restored and User data should now be available.
Please note that some users may experience delays in data availability as the system works through a backlog of data. We expect this to resolve on its own and are actively monitoring.
INVESTIGATING
about 3 hours ago - at 04/28/2026 01:33PM
We are currently investigating an issue with the Next Generation User Management (NGUM) system that could be causing Users data to be temporarily unavailable. Our engineering team has been notified and is actively working to restore service.
We will provide another update as soon as we have more information.
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