Outage in ActivTrak
User Data Temporarily Unavailable
Resolved MajorIncident Report
Summary AI Generated
ActivTrak experienced a major outage affecting their Next Generation User Management (NGUM) system that made user data temporarily unavailable for 28.1 hours. The engineering team identified and resolved the root cause, then cleared and reprocessed backend processing queues that had been impacted during the incident. All systems were fully restored to normal operation with user data availability returned to expected levels.
We are currently investigating an issue with the Next Generation User Management (NGUM) system that could be causing Users data to be temporarily unavailable. Our engineering team has been notified and is actively working to restore service.
We will provide another update as soon as we have more information.
Trusted by 1,000+ teams
Never miss outages in third-party dependencies
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
20 days ago - at 04/29/2026 05:38PM
The issue affecting Next Generation User Management (NGUM) system has been fully resolved. All systems are operating normally and User data is available as expected.
We apologize for any inconvenience this may have caused and thank you for your patience while we worked to restore service.
MONITORING
21 days ago - at 04/28/2026 05:52PM
The Next Generation User Management (NGUM) system has been restored and we are actively monitoring system recovery. Backend processing queues that were impacted during the incident have been cleared and reprocessed. The majority of affected accounts have been recovered and data should be current or actively updating.
We will continue to monitor until all systems have fully stabilized.
IDENTIFIED
21 days ago - at 04/28/2026 01:44PM
We have identified the cause of the issue affecting the Next Generation User Management (NGUM) system. The service has been restored and User data should now be available.
Please note that some users may experience delays in data availability as the system works through a backlog of data. We expect this to resolve on its own and are actively monitoring.
INVESTIGATING
21 days ago - at 04/28/2026 01:33PM
We are currently investigating an issue with the Next Generation User Management (NGUM) system that could be causing Users data to be temporarily unavailable. Our engineering team has been notified and is actively working to restore service.
We will provide another update as soon as we have more information.
Latest ActivTrak outages
Delayed Data Ingestion - 4 days ago
Delayed Data Ingestion - 12 days ago
Delayed Screenshot Data Ingestion - 12 days ago
User Data Temporarily Unavailable - 19 days ago
Never miss outages in third-party dependencies
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
