Outage in Adaptavist

Scripted fields service degradation

Resolved Minor
October 23, 2024 - Started 29 days ago - Lasted 5 days
Official incident page

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Outage Details

We have an identified an issue with the scripted fields service which is causing some results not to be returned. We are currently investigating what is causing this issue and will post a further update here once we have identified what is causing the issue. We apologise for any inconvenience caused.
Components affected
Adaptavist ScriptRunner Service
Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 10/28/2024 01:22PM

Our monitoring has now confirmed that the incident has been resolved and that all services are running as normal again.

We apologise for any inconvenience caused.

MONITORING 24 days ago - at 10/28/2024 11:27AM

We have identified and deployed a fix to resolve the issue and will continue to monitor our services to ensure the incident is fully resolved.

We apologise for any inconvenience caused.

MONITORING 27 days ago - at 10/25/2024 09:11AM

We have deployed a fix to resolve the issue and will continue to monitor our services to ensure the incident is fully resolved.

We apologise for any inconvenience caused.

INVESTIGATING 28 days ago - at 10/24/2024 06:11AM

We have identified a possible cause of the issue with the scripted fields service causing failure to update some scripted fields.

We are currently working on creating a fix for the issue and will post a further update for this issue once a fix has been deployed.

We apologise for any inconvenience caused.

INVESTIGATING 29 days ago - at 10/23/2024 12:45PM

We have an identified an issue with the scripted fields service which is causing some results not to be returned.

We are currently investigating what is causing this issue and will post a further update here once we have identified what is causing the issue.

We apologise for any inconvenience caused.

Latest Adaptavist outages

Realm to Realm migrations not completing - about 20 hours ago
Escalation scripts and CQL jobs failing to run - 10 days ago
Scripted fields executions failing for specific scripted field types - about 2 months ago
Scripted Fields not updating correctly - about 2 months ago
Failures in Script Executions - 3 months ago

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