Outage in Adaptavist

Escalation scripts and CQL jobs failing to run

Resolved Major
November 11, 2024 - Started 11 months ago - Lasted about 1 hour
Official incident page

Incident Report

We've identified an issue where escalation services and cql jobs are failing to run for some customers We are working on a fix now, apologies for the inconvenience caused
Components affected
Adaptavist ScriptRunner Service Adaptavist ScriptRunner Service
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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 11/11/2024 11:09AM

This incident is now resolved, escalation service scripts configured to run as the addon user will now be working again

Apologies for the inconvenience caused

MONITORING 11 months ago - at 11/11/2024 10:42AM

We have now released a fix and are monitoring the issue

IDENTIFIED 11 months ago - at 11/11/2024 10:34AM

This has been affecting customers since Thursday November 7th at 12:05 UTC

IDENTIFIED 11 months ago - at 11/11/2024 10:34AM

We're currently rolling out a fix for this issue

IDENTIFIED 11 months ago - at 11/11/2024 10:11AM

We've identified an issue where escalation services and cql jobs are failing to run for some customers

We are working on a fix now, apologies for the inconvenience caused

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