Outage in Adaptavist

ScriptRunner intermittent event triggered executions

Resolved Minor

August 12, 2025 - Started 9 months ago - Lasted 2 days
Official incident page

Incident Report

We have noticed intermittent issues triggering scripts from event webhooks. This is currently impacting some Post functions and Script Listeners. We are currently investigating the the issue.

Components affected

Adaptavist ScriptRunner Service

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 08/14/2025 08:55AM

This incident has been resolved. Script listeners and post functions should be operating normally.

MONITORING 9 months ago - at 08/12/2025 12:59PM

We have applied a change that will allow us to deal with the increased load. We are currently monitoring and the event executions should be operating as expected.
If you experience any issues please contact the support team.

IDENTIFIED 9 months ago - at 08/12/2025 12:56PM

We have identified an issue in dealing with a high volume of script events. This caused some event executions to be missed as result.

INVESTIGATING 9 months ago - at 08/12/2025 09:27AM

We have noticed intermittent issues triggering scripts from event webhooks. This is currently impacting some Post functions and Script Listeners. We are currently investigating the the issue.

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