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Outage in Adaptavist

Delays in filter syncing in SR Enhanced Search US

Resolved Minor
February 20, 2026 - Started 2 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently experiencing delays in filter syncing in SR Enhanced Search US. Filter results may be out of date temporarily until the issue is resolved. We have identified the root cause and working on a potential fix.
Components affected
Adaptavist ScriptRunner Service

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 02/20/2026 06:42PM

The issue has been resolved, after verifying that ES filter syncing is now working as expected.

Apologies for the inconvenience, and thank you for your patience.

IDENTIFIED 2 months ago - at 02/20/2026 05:06PM

ES Filters may not have been synced during the last 30 minutes; we have identified the cause and we are in the process of deploying another fix.

Apologies for the inconvenience; we appreciate your patience while we resolve this issue.

MONITORING 2 months ago - at 02/20/2026 04:57PM

Upon further review, an additional fix is still required and in the process of being deployed.

Automatic filter syncing may only work intermittently at this point; we'll continue to monitor the situation until the issue is fully resolved.

MONITORING 2 months ago - at 02/20/2026 03:30PM

ES filters are starting to be automatically synced again; we'll continue to monitor the situation until we can confirm the issue is fully resolved. In the meantime, manual filter syncing is also possible as a temporary workaround.

MONITORING 2 months ago - at 02/20/2026 03:24PM

While we continue to monitor the situation, the ES filters can be manually synced as a workaround in the meantime.

MONITORING 2 months ago - at 02/20/2026 02:41PM

A potential fix is being deployed and will be monitored on production shortly.

IDENTIFIED 2 months ago - at 02/20/2026 02:16PM

We are currently experiencing delays in filter syncing in SR Enhanced Search US. Filter results may be out of date temporarily until the issue is resolved.

We have identified the root cause and working on a potential fix.

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