Outage in Adeptcore

Intermittent Connectivity Issue

Resolved Minor
June 04, 2024 - Started 7 months ago - Lasted 27 days
Official incident page

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Outage Details

We are receiving reports of intermittent connectivity issues at the Phoenix datacenter. We have engaged with datacenter NetOps and are actively monitoring traffic. We have seen approximately three drops of five seconds each over the last 5 minutes.
Components affected
Adeptcore ACP - Network
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 07/01/2024 06:23PM

This incident has been resolved.

MONITORING 7 months ago - at 06/04/2024 08:35PM

We have received confirmation from NetOps that a fix has been implemented and traffic has been restored to normal. Our monitoring is also shows the last 25 minutes have been stable with no drops in traffic. We are still awaiting confirmation on the cause.

INVESTIGATING 7 months ago - at 06/04/2024 08:24PM

The last ten minutes of connectivity appeared stable with no dropped traffic. We are still working with NetOps to understand what is causing the dropped traffic. Currently we do not have an ETA on resolution, but we will provide an update as soon as a root cause is identified. Based on previous patterns this seems to be DDOS related with an upstream provider, but we do not have confirmation yet from NetOps

INVESTIGATING 7 months ago - at 06/04/2024 07:45PM

We are receiving reports of intermittent connectivity issues at the Phoenix datacenter. We have engaged with datacenter NetOps and are actively monitoring traffic. We have seen approximately three drops of five seconds each over the last 5 minutes.

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