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Outage in AdvancedMD

EHR Notes Error – "Control Not Found" (Error 404)

Resolved Major
March 20, 2026 - Started 7 days ago - Lasted about 4 hours
Official incident page

Incident Report

We are investigating an issue where clients are receiving a "Control Not Found" 404 error when saving a sub note. Our technical teams are engaged and actively working to resolve the issue. Incident managers will continue to provide updates here as additional information becomes available.
Components affected
AdvancedMD Electronic Health Records (EHR)

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Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 03/20/2026 05:09PM

This incident has been resolved.

MONITORING 7 days ago - at 03/20/2026 04:43PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 7 days ago - at 03/20/2026 04:02PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 7 days ago - at 03/20/2026 03:00PM

We are continuing to investigate this issue.

INVESTIGATING 7 days ago - at 03/20/2026 01:42PM

We are investigating an issue where clients are receiving a "Control Not Found" 404 error when saving a sub note. Our technical teams are engaged and actively working to resolve the issue. Incident managers will continue to provide updates here as additional information becomes available.

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