Outage in AdvicePay

Service Notice: AWS Outage Impact

Resolved Major
October 20, 2025 - Started 17 days ago - Lasted about 10 hours
Official incident page

Incident Report

We’re currently experiencing partial disruption due to a widespread AWS outage affecting several third-party services and integrations. Our core platform remains accessible, but some connected features may be slow or temporarily unavailable. Please also note that response times from our Support team may be delayed as a result of this outage. We’re monitoring the situation closely and will provide updates as AWS restores services. Thank you for your patience.
Components affected
AdvicePay API AdvicePay Web Portal

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Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 10/21/2025 01:32AM

This incident has been resolved.

INVESTIGATING 17 days ago - at 10/20/2025 03:41PM

We’re currently experiencing partial disruption due to a widespread AWS outage affecting several third-party services and integrations. Our core platform remains accessible, but some connected features may be slow or temporarily unavailable.
Please also note that response times from our Support team may be delayed as a result of this outage.
We’re monitoring the situation closely and will provide updates as AWS restores services. Thank you for your patience.

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