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Outage in Aera Technology

PRODUS - Integrations Delays

Resolved Major
July 02, 2025 - Started 10 months ago - Lasted about 13 hours
Official incident page

Incident Report

This notice is to advise you that we are receiving reports that of our customers experiencing difficulties with the Integrations. We are actively investigating and will provide regular updates until the issues are resolved.

Our apologies for the inconvenience this may be causing and we appreciate your patience as we investigate further.

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Latest Updates ( sorted recent to last )
10 months ago - at 07/03/2025 12:00PM

Our team is still actively investigating the delays impacting data deduplication integrations to identify the root cause. We understand the business impact this issue may have and are working to restore service as quickly as possible. Again, we thank you for your continued patience and understanding.

10 months ago - at 07/03/2025 08:34AM

Our engineers are still diligently investigating the root cause of the delays impacting integrations that rely on data deduplication. We understand the business impact this issue may have and are working to restore service as quickly as possible. Again, we thank you for your continued patience and understanding.

10 months ago - at 07/03/2025 05:16AM

Our engineers are continuing to investigate the root cause of the delays with integrations that rely on data deduplication. We understand the business impact this issue may have and are working to restore service as quickly as possible. Again, we thank you for your continued patience and understanding.

10 months ago - at 07/03/2025 04:42AM

This notice is to advise you that we are still receiving reports of integration delays. We apologise for the continued disruption and will continue to provide updates until service is restored.
We understand the impact this issue may have on your business processes and appreciate your continued patience and understanding as we continue our investigation.

10 months ago - at 07/03/2025 03:58AM

We have identified the cause of the reported issues. Our engineers have restored the services. We will continue to monitor to ensure no additional issues arise and will send a further update to confirm resolution.

You should now be able to resume normal activities however if you continue to experience any problems please contact our support team through the [Aera Support Portal](https://aeratechnology.atlassian.net/servicedesk/customer/portal/33)

Thank you for your patience and understanding whilst our engineers restored service.

10 months ago - at 07/03/2025 01:35AM

We are continuing to work towards restoring service for the PRODUS - Integrations Delays. Our engineers are diligently working to narrow down the root cause. We will continue to keep you informed as the investigation progresses. We appreciate your continued patience whilst we work towards resolution.

10 months ago - at 07/03/2025 01:02AM

We are continuing to investigate the PRODUS - Integrations Delays issues. Our engineers are actively working to restore service as quickly as possible. Thank you for bearing with us whilst we work through these issues.

10 months ago - at 07/03/2025 12:10AM

This notice is to advise you that we are receiving reports that of our customers experiencing difficulties with the Integrations. We are actively investigating and will provide regular updates until the issues are resolved.

Our apologies for the inconvenience this may be causing and we appreciate your patience as we investigate further.

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