Outage in Aera Technology

Integration Delays

Resolved Major
August 04, 2025 - Started 8 days ago - Lasted about 3 hours
Official incident page

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Outage Details

This notice is to advise you that we are receiving reports that a subset of our customers are experiencing difficulties with the Integration delays. We are actively investigating and will provide regular updates until the issues are resolved.

Our apologies for the inconvenience this may be causing and we appreciate your patience as we investigate further.
Latest Updates ( sorted recent to last )
8 days ago - at 08/04/2025 09:45AM

We have identified the cause of the reported issues. Our engineers have restored the services for integrations. We will continue to monitor to ensure no additional issues arise and will send a further update to confirm resolution.

You should now be able to resume normal activities however if you continue to experience any problems please contact our support team through the [Aera Support Portal](https://aeratechnology.atlassian.net/servicedesk/customer/portal/33)

Thank you for your patience and understanding whilst our engineers restored service.

8 days ago - at 08/04/2025 09:14AM

We are continuing to work towards restoring service for the integration delays. Our engineers are diligently working to narrow down the root cause. We will continue to keep you informed as the investigation progresses. We appreciate your continued patience whilst we work towards resolution.

8 days ago - at 08/04/2025 08:13AM

We are continuing to investigate the integration delays issues. Our engineers are actively working to restore service as quickly as possible. Thank you for bearing with us whilst we work through these issues.

8 days ago - at 08/04/2025 07:52AM

This notice is to advise you that we are receiving reports that a subset of our customers are experiencing difficulties with the Integration delays. We are actively investigating and will provide regular updates until the issues are resolved.

Our apologies for the inconvenience this may be causing and we appreciate your patience as we investigate further.

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