Outage in Affinity

Service disruption impacting iOS Mobile App Users

Resolved Major
October 29, 2024 - Started 12 months ago - Lasted about 20 hours
Official incident page

Incident Report

Some users of the iOS mobile app version 5.9.1 may be experiencing issues with logging in and using the service. Our team is actively working to resolve this, and we will provide an update as soon as possible.
Components affected
Affinity Web Application
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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 10/29/2024 08:39PM

The issue has been resolved. Customers currently using iOS mobile app version 5.9.1 will need to upgrade to version 5.10.0. We sincerely apologize for any inconvenience this may have caused.

IDENTIFIED 12 months ago - at 10/29/2024 03:08AM

We have identified the issue and are actively working on implementing a fix. For iOS app users currently on version 5.9.1, we suggest using the desktop version of Affinity until the new version is available in the App Store. We sincerely apologize for any inconvenience this may have caused.

INVESTIGATING 12 months ago - at 10/29/2024 12:54AM

Some users of the iOS mobile app version 5.9.1 may be experiencing issues with logging in and using the service. Our team is actively working to resolve this, and we will provide an update as soon as possible.

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