Outage in AgentSync

Certain webhooks related to producers in Contracting not sending to downstream integrations

Resolved Minor
September 04, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

Issue impacts downstream integrations with Contracting product only. We are investigating the issue.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/04/2025 07:27PM

Resolved after confirmation with various parties.

IDENTIFIED about 2 months ago - at 09/04/2025 06:53PM

The root cause has been identified and tested in lower environments. We will monitor once in production.

INVESTIGATING about 2 months ago - at 09/04/2025 05:49PM

We believe we may have found the root cause and testing internally.

INVESTIGATING about 2 months ago - at 09/04/2025 05:18PM

Issue impacts downstream integrations with Contracting product only. We are investigating the issue.

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