Outage in Agilent
Service Advisory: iLab & CrossLab Connect
Resolved MinorIncident Report
Users may be experiencing slowness or temporary site outages due to ongoing AWS infrastructure issues today. We are actively monitoring the situation.
You can track AWS progress and updates here: AWS Health
Services should stabilize once AWS resolves the incident. Thank you for your patience.
For any questions regarding an application, you can contact iLab Support at ilab-support@agilent.com or CrossLab Connect/ Asset Monitoring Support at crosslab.support@agilent.com.
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 10/21/2025 03:40AM
The incident is resolved. All sites are working as expected.
MONITORING
7 months ago - at 10/20/2025 08:06PM
AWS has reported that the recent infrastructure outage is now resolved. Our Agilent applications, including iLab and CrossLab Connect, continue to recover across all impacted regions. We are seeing ongoing improvements and will actively monitor our systems to ensure full stabilization.
MONITORING
7 months ago - at 10/20/2025 05:40PM
AWS Outage Impact Expanded to North America, including Canada.
MONITORING
7 months ago - at 10/20/2025 05:04PM
AWS Outage Impact Expanded to All US Regions
MONITORING
7 months ago - at 10/20/2025 05:03PM
We are continuing to monitor for any further issues.
MONITORING
7 months ago - at 10/20/2025 04:11PM
Users may be experiencing slowness or temporary site outages due to ongoing AWS infrastructure issues today. We are actively monitoring the situation.
You can track AWS progress and updates here: AWS Health
Services should stabilize once AWS resolves the incident. Thank you for your patience.
For any questions regarding an application, you can contact iLab Support at ilab-support@agilent.com or CrossLab Connect/ Asset Monitoring Support at crosslab.support@agilent.com.
Latest Agilent outages
iLab Europe Firewall Maintenance (Part 1) - 12 days ago
iLab ERP Service Outage - 3 months ago
CrossLab Connect Routine Maintenance - 5 months ago
iLab US Primary Application Service Issues - 12 months ago
iLab Europe & iLab Europe API Site Outage - about 1 year ago
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