Outage in Agility CMS

Management API Connection Issues in Canada

Resolved Minor

January 20, 2026 - Started 25 days ago - Lasted about 7 hours
Official incident page

Incident Report

We are currently investigating an issue with connections to the Management API in Canada.

Components affected

Agility CMS Canada Region: Management API

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Latest Updates ( sorted recent to last )

RESOLVED 25 days ago - at 01/20/2026 09:33PM

We have monitored the fix and are confident the issue has been resolved successfully

MONITORING 25 days ago - at 01/20/2026 08:52PM

Earlier today, we observed a service outage related to a specific type of API request that a customer of ours was performing. This API request was able to exhaust a specific storage container. We were able to restore services quickly and have now released a fix to prevent this kind of call from impacting any further services.

MONITORING 25 days ago - at 01/20/2026 05:09PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 25 days ago - at 01/20/2026 05:09PM

We are continuing to work on a fix for this issue.

IDENTIFIED 25 days ago - at 01/20/2026 02:59PM

We are continuing to monitor this service, with potential mitigation steps currently in progress.

IDENTIFIED 25 days ago - at 01/20/2026 02:39PM

We have identified the source of the issue, and service has been restored. We are continuing to investigate the issue.

INVESTIGATING 25 days ago - at 01/20/2026 02:15PM

We are currently investigating an issue with connections to the Management API in Canada.

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