Outage in Agorapulse

Instagram direct messages not syncing, replies failing

Resolved Minor
May 19, 2022 - Started almost 3 years ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently investigating an issue where Instagram direct messages are not syncing and replies are failing with the error message: 'Received Facebook error response of type OAuthException: (#100) The thread owner has archived or deleted this conversation, or the thread does not exist. (code 100, subcode 2534001)' We are checking with Instagram in relation to this issue. Please subscribe to receive additional updates. We apologize for the inconvenience.
Latest Updates ( sorted recent to last )
MONITORING almost 3 years ago - at 05/19/2022 07:47AM

We're still monitoring the issue which seems to be resolved now.

Syncing Instagram direct messages are back to normal and reply to direct messages now appear to deliver successfully.

INVESTIGATING almost 3 years ago - at 05/19/2022 03:59AM

We are currently investigating an issue where Instagram direct messages are not syncing and replies are failing with the error message:

'Received Facebook error response of type OAuthException: (#100) The thread owner has archived or deleted this conversation, or the thread does not exist. (code 100, subcode 2534001)'

We are checking with Instagram in relation to this issue.

Please subscribe to receive additional updates. We apologize for the inconvenience.

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