Outage in Agorapulse

Issues with adding some Facebook Pages & Instagram accounts and renewing tokens impossible

Resolved Minor

January 05, 2023 - Started over 3 years ago - Lasted 2 days
Official incident page

Incident Report

We are currently investigating an issue where users are impacted by not being able to add some pages/Instagram accounts or renewing tokens even though the relevant roles are assigned correctly. There is a reported bug here https://developers.facebook.com/support/bugs/994034301555870/?join_id=f3c066c65ca6f88 and we are also troubleshooting with Meta directly. We are sorry for the inconvenience and will keep you updated as and when we receive more information from Meta.

Components affected

Agorapulse Facebook Publishing & Data Processing Agorapulse Instagram Publishing & Data Processing

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Latest Updates ( sorted recent to last )

RESOLVED over 3 years ago - at 01/07/2023 01:36PM

Meta have marked this issue as resolved. Please do contact us if you face any issues renewing tokens or adding Pages or Instagram accounts

IDENTIFIED over 3 years ago - at 01/06/2023 10:15AM

Meta have updated their status page for this issue and their engineers are working on a fix, https://loom.com/i/136c389b08bf43b6b69716f9ba58e5eb https://metastatus.com/graph-api
We will keep you updated on when they release a fix for this issue.

Thank you for your patience on this matter.

INVESTIGATING over 3 years ago - at 01/05/2023 03:21PM

We are currently investigating an issue where users are impacted by not being able to add some pages/Instagram accounts or renewing tokens even though the relevant roles are assigned correctly.

There is a reported bug here https://developers.facebook.com/support/bugs/994034301555870/?join_id=f3c066c65ca6f88 and we are also troubleshooting with Meta directly.

We are sorry for the inconvenience and will keep you updated as and when we receive more information from Meta.

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