Outage in Agorapulse

Instagram Publishing Error

Resolved Minor
September 11, 2024 - Started 3 months ago - Lasted about 23 hours
Official incident page

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Outage Details

We are experiencing an issue when publishing to Instagram with the following error (#2) Service temporarily unavailable (code 2, subcode null) 'null - null' This seems to be affecting all 3rd Party tools and is only for carousel-type posts (multi-image). We advise using the send to mobile to complete these until META resolves this issue. We will keep you updated on this issue when we hear more from META. We apologise for this inconvenience.
Components affected
Agorapulse Instagram Publishing & Data Processing
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/12/2024 02:46PM

Meta has closed the bug https://developers.facebook.com/support/bugs/1190080988960235/ related to Instagram carousels failing. Publishing has returned to normal.

We apologise for this inconvenience.

MONITORING 3 months ago - at 09/12/2024 12:42PM

Carousel Posts for Instagram seem to be publishing without failure again, however we are still waiting on an official update from META on this bug here https://developers.facebook.com/support/bugs/1190080988960235/

INVESTIGATING 3 months ago - at 09/12/2024 08:32AM

We apologise for the continued disruption to publishing carousel posts on Instagram. We are waiting to hear from META on this outage as reported here https://developers.facebook.com/support/bugs/1190080988960235/

INVESTIGATING 3 months ago - at 09/11/2024 03:21PM

We are experiencing an issue when publishing to Instagram with the following error (#2) Service temporarily unavailable (code 2, subcode null) 'null - null'

This seems to be affecting all 3rd Party tools and is only for carousel-type posts (multi-image). We advise using the send to mobile to complete these until META resolves this issue.

We will keep you updated on this issue when we hear more from META.

We apologise for this inconvenience.

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