Outage in AgResearch eRI
Errors reading offline files from DMF
Resolved MinorIncident Report
We are experiencing some issues accessing offline files from DMF. This can manifest as files that can't be read or even deleted. The files affected can possibly be identified using the "du" command and will show as having a 0 bytes size.
We have escalated this issue with our storage support vendor
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Latest Updates ( sorted recent to last )
RESOLVED
19 days ago - at 03/20/2026 12:22AM
This incident has been resolved.
MONITORING
19 days ago - at 03/20/2026 12:22AM
This issue relates to the SMB file locking issue rather than a DMF issue as such. File locks are now being proactively monitored. We have not seen any further issues for over a week now.
INVESTIGATING
4 months ago - at 12/17/2025 01:44AM
We have been working with HPE to narrow down the scope and impact of this Problem. We now know that the issue appears to be limited to the GPFS filesystems and only a handful of files. We can also restore impacted files from DMF to other locations as a workaround to allow access to them.
HPE have just started an online filesystem scan to check for any metadata issues. This may impact IO performance while running.
INVESTIGATING
4 months ago - at 12/03/2025 11:03PM
We are experiencing some issues accessing offline files from DMF. This can manifest as files that can't be read or even deleted. The files affected can possibly be identified using the "du" command and will show as having a 0 bytes size.
We have escalated this issue with our storage support vendor
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