Outage in Aiia

Outage on Aiia Connect/Frontend flows

Resolved Major
October 09, 2025 - Started about 1 month ago - Lasted about 5 hours
Official incident page

Incident Report

The Aiia frontend application is experiencing a major outage. Requests to the Aiia APIs are working, but the frontend application will fail to load on end-users' browsers. We are actively working on fixing the issue.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 10/09/2025 02:23PM

Azure fully mitigated the issue.
Connect flows are back to normal operation.

MONITORING about 1 month ago - at 10/09/2025 11:54AM

Azure is addressing the issue, recovery is in progress, with full mitigation expected within 90 minutes.
Flows are starting to work correctly.

IDENTIFIED about 1 month ago - at 10/09/2025 10:01AM

Our infrastructure provider, Azure, confirmed there's an issue on their end.
This is what is affecting our frontend application.

We are following up closely with Azure on their resolution plan.

INVESTIGATING about 1 month ago - at 10/09/2025 09:35AM

Enterprise flows using the new frontend app, with domain connect.*.com, are also affected.

INVESTIGATING about 1 month ago - at 10/09/2025 09:17AM

The Aiia frontend application is experiencing a major outage.
Requests to the Aiia APIs are working, but the frontend application will fail to load on end-users' browsers.

We are actively working on fixing the issue.

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