Outage in Aiia
Elevated error rates on Payments calls with Commerzbank in Germany
Resolved MinorIncident Report
A service disruption has been identified affecting Mastercard Open Finance systems in the Europe region as of 13 Nov 2025, 12:00 UTC.
During the impact window, some customers may experience sporadic failures when creating payments to Commerzbank in Germany.
Mastercard teams are actively investigating the issue and will provide an update as soon as possible.
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Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 11/19/2025 04:52PM
This incident has been resolved.
IDENTIFIED
5 months ago - at 11/14/2025 02:54PM
The issue has been identified. The root cause has been confirmed to be on the ASPSP's side.
Mastercard teams are closely monitoring the situation and will share the next update as soon as the ASPSP implements a fix.
INVESTIGATING
5 months ago - at 11/14/2025 10:56AM
We are investigating the source of the outage
INVESTIGATING
5 months ago - at 11/14/2025 10:13AM
We are continuing to investigate this issue.
INVESTIGATING
5 months ago - at 11/14/2025 08:50AM
We are continuing to investigate this issue.
INVESTIGATING
5 months ago - at 11/14/2025 08:49AM
A service disruption has been identified affecting Mastercard Open Finance systems in the Europe region as of 13 Nov 2025, 12:00 UTC.
During the impact window, some customers may experience sporadic failures when creating payments to Commerzbank in Germany.
Mastercard teams are actively investigating the issue and will provide an update as soon as possible.
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