Outage in Aiia

Elevated error rates on Payments calls with Commerzbank in Germany

Resolved Minor

November 14, 2025 - Started 4 months ago - Lasted 5 days
Official incident page

Incident Report

A service disruption has been identified affecting Mastercard Open Finance systems in the Europe region as of 13 Nov 2025, 12:00 UTC. During the impact window, some customers may experience sporadic failures when creating payments to Commerzbank in Germany. Mastercard teams are actively investigating the issue and will provide an update as soon as possible.

Components affected

Aiia Storage Aiia Germany

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 11/19/2025 04:52PM

This incident has been resolved.

IDENTIFIED 4 months ago - at 11/14/2025 02:54PM

The issue has been identified. The root cause has been confirmed to be on the ASPSP's side.

Mastercard teams are closely monitoring the situation and will share the next update as soon as the ASPSP implements a fix.

INVESTIGATING 4 months ago - at 11/14/2025 10:56AM

We are investigating the source of the outage

INVESTIGATING 4 months ago - at 11/14/2025 10:13AM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 11/14/2025 08:50AM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 11/14/2025 08:49AM

A service disruption has been identified affecting Mastercard Open Finance systems in the Europe region as of 13 Nov 2025, 12:00 UTC.
During the impact window, some customers may experience sporadic failures when creating payments to Commerzbank in Germany.

Mastercard teams are actively investigating the issue and will provide an update as soon as possible.

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