Outage in Aiia

Elevated error rates on all call types with BankData Erhverv based providers in Denmark

Resolved Major
November 18, 2025 - Started 7 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are seeing elevated error rates affecting many calls with BankData Erhverv based providers in Denmark. All call types are affected. Affected providers: Djurslands Bank Erhverv, Jyske Bank Erhverv, Kreditbanken Erhverv, Nordfyns Bank Erhverv, Nordjyske Bank Erhverv, Ringkjøbing Landbobank Erhverv, Skjern Bank Erhverv, Sparekassen Sjælland-Fyn Erhverv and Sydbank Erhverv.
Components affected
Aiia Denmark

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Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 11/18/2025 01:39PM

This incident has been resolved. We have observed elevated error rates between 11:34 and 13:01 UTC on 2025-11-18

MONITORING 7 days ago - at 11/18/2025 11:47AM

We are seeing elevated error rates affecting many calls with BankData Erhverv based providers in Denmark. All call types are affected. Affected providers: Djurslands Bank Erhverv, Jyske Bank Erhverv, Kreditbanken Erhverv, Nordfyns Bank Erhverv, Nordjyske Bank Erhverv, Ringkjøbing Landbobank Erhverv, Skjern Bank Erhverv, Sparekassen Sjælland-Fyn Erhverv and Sydbank Erhverv.

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