Outage in Aiia
Increased number of failed payment reconciliations for Caixabank
Resolved MinorIncident Report
During internal investigation, we have identified an issue with payment reconciliation in Caixabank where the provider doesn't return transactionStatus when retrieving payment details.
We are working on a solution
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 02/25/2026 11:56AM
This incident has been resolved.
MONITORING
about 2 months ago - at 02/17/2026 10:37AM
The issue hasn't reproduced since last Thursday. We will continue monitoring
MONITORING
2 months ago - at 02/12/2026 11:59AM
Provider informed us that the fix is deployed and the issue should be fixed. We will continue monitoring traffic
IDENTIFIED
2 months ago - at 02/10/2026 01:44PM
Via internal investigation, we have detected that the issue started happening on 28th January. This has not been confirmed by provider.
We continue investigating the scope of affected providers under Redsys
IDENTIFIED
2 months ago - at 02/10/2026 11:42AM
Provider identified issue on their side. Both payment /status and payment details endpoint are affected
A fix is expected for 2025-02-12 (in two days)
IDENTIFIED
2 months ago - at 02/10/2026 10:20AM
During internal investigation, we have identified an issue with payment reconciliation in Caixabank where the provider doesn't return transactionStatus when retrieving payment details.
We are working on a solution
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