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Outage in Aiia

Increased number of failed payment reconciliations for Caixabank

Minor
February 10, 2026 - Started about 18 hours ago
Official incident page

Incident Report

During internal investigation, we have identified an issue with payment reconciliation in Caixabank where the provider doesn't return transactionStatus when retrieving payment details. We are working on a solution
Components affected
Aiia Spain

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Latest Updates ( sorted recent to last )
IDENTIFIED about 15 hours ago - at 02/10/2026 01:44PM

Via internal investigation, we have detected that the issue started happening on 28th January. This has not been confirmed by provider.
We continue investigating the scope of affected providers under Redsys

IDENTIFIED about 17 hours ago - at 02/10/2026 11:42AM

Provider identified issue on their side. Both payment /status and payment details endpoint are affected

A fix is expected for 2025-02-12 (in two days)

IDENTIFIED about 18 hours ago - at 02/10/2026 10:20AM

During internal investigation, we have identified an issue with payment reconciliation in Caixabank where the provider doesn't return transactionStatus when retrieving payment details.

We are working on a solution

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