Elevated number of failed requests on Atruvia based providers

This incident has been resolved.

Provider communication

The measures taken to stabilize the affected systems were successful. The third-party interface and other affected services are currently available again without restriction.

Communication from provider

Since around 8 a.m. this morning, Volksbanken and Raiffeisenbanken in southern Germany have been experiencing significant disruptions to online banking and the VR Banking app due to a software error in their central systems. As a result, bank customers are experiencing long response times, delayed page loads, and application crashes. To reduce the load on the systems, the VR Banking app and online banking have been temporarily switched to maintenance mode for the affected banks. This disruption is also affecting the third-party provider interface. We will update you as soon as new information becomes available.

We have observed an elevated rate of failed requests starting around 09:00 CEST today for Atruvia based providers in Germany.
The provider has reported instability and technical issues.

Currently monitoring