Outage in Aiir
Issues accessing LiveMIC
Resolved MajorIncident Report
We are currently investigating issues accessing the servers required to route LiveMIC audio to PlayoutONE. Sorry for any inconvenience caused.
Components affected
Aiir LiveMIC Signalling ServiceNeed to monitor Aiir outages?
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 02/24/2026 03:25PM
This has now been resolved. All PlayoutONE PCs will automatically update to the new LiveMIC settings within the next 12 hours (when the machines' PlayoutONE licenses next renew).
If you need LiveMIC to be working more urgently, pressing 'Internet License' in Monitor should instantly update the setting. If you have any issues accessing LiveMIC and need assistance, please email support@aiir.com.
MONITORING
11 days ago - at 02/24/2026 03:08PM
We have identified the issue and deployed a fix which requires PlayoutONE's license to be updated via the internet from the Monitor app.
You can do this by going to Monitor > Main Settings > License tab.
Once your PlayoutONE license is refreshed, LiveMIC will operate as expected.
INVESTIGATING
11 days ago - at 02/24/2026 02:56PM
We are currently investigating issues accessing the servers required to route LiveMIC audio to PlayoutONE. Sorry for any inconvenience caused.
Latest Aiir outages
LiveMIC Disruption - 26 days ago
LiveMIC Disruption - 26 days ago
Audio generation - about 1 month ago
Issues processing now playing metadata - about 2 months ago
On-Air Now Information Not Updating - 2 months ago
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