A bug in Aiven's infrastructure caused backup and restore failures for PostgreSQL services (and later identified Apache Kafka services) running on AWS and DigitalOcean clouds. The incident lasted 1.9 hours before engineers identified the root cause and applied fixes to all affected services. Aiven continued monitoring to ensure the resolution was stable and no further action was needed.
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Correction: Aiven for Apache Kafka services as well as Aiven for PostgreSQL services were affected. All services identified to have the issue have been fixed as per the previous status message.
The fix has been applied to the affected services, and Aiven will continue to monitor to confirm that no further action is needed. Thank you for your patience.
Our team has identified a potential root cause and is working to fix the issue on the affected services.
Aiven engineers are currently investigating a bug on Aiven for PostgreSQL that causes affected cluster fail to take backups and restore from backup. Known affected clouds are AWS and DigitalOcean. Thank you for your patience as we continue our work on this incident.
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