Web Security Analytics Issues

We can confirm that the issue is now resolved as of 00:30 UTC on September 19, 2023 and the service has resumed normal operations. Customers and partners can view additional details about the incident, by logging in to https://community.akamai.com/customers/s/feed/0D54R0000AAnAzUSQV or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

We are continuing to monitor for any further issues. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AAnAzUSQV. We will continue to monitor to ensure that the impact has been fully mitigated.

We are continuing to monitor for any further issues. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AAnAzUSQV. We will continue to monitor to ensure that the impact has been fully mitigated.

We are continuing to monitor for any further issues. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AAnAzUSQV. We will continue to monitor to ensure that the impact has been fully mitigated.

We have implemented a fix for this issue as of 15:35 UTC on September 13, 2023; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AAnAzUSQV. We will continue to monitor to ensure that the impact has been fully mitigated.

We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AAnAzUSQV. We will provide another update within the next 60 minutes.

We are investigating an emerging issue with Web Security Analytics (WSA) related to intermittent errors and slowness while opening WSA dashboard. We are actively investigating the issue and will provide another update within the next 30 minutes.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.