mPulse Issues

We can confirm that the issue is now resolved as of 00:24 UTC on 22 September 2023 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000ACGYqdSQH or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

We have rolled back a release which we believe may have caused this issue as of 00:24 UTC on September 22, 2023; based on current observations, the service is resuming normal operations. We will continue to monitor to ensure that the impact has been fully mitigate.

We are investigating an emerging issue with mPulse related to difficulties with the UI and beacon processing systems. We are actively investigating the issue and will provide another update within the next 30 minutes.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community, or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.