Cloudlets and Edge Delivery Issues in India

We can confirm that the issue is now resolved as of 12:40 UTC on 28 May, 2024 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000AfBJo5SQG or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

We are continuing to monitor to ensure that the impact has been fully mitigated. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AfBJo5SQG.

The third-party service provider has implemented a fix for this issue as of approximately 12:40 UTC on May 28, 2024; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AfBJo5SQG. We will continue to monitor to ensure that the impact has been fully mitigated.

We are investigating an emerging issue with Cloudlets related to requests not going to the origin, primarily for Phased Release and Audience Segmentation. Investigation so far indicates that a third-party service provider is causing the issue.
We suspect that this is a recurrence of a previous issue reported at https://www.akamaistatus.com/incidents/5t4xwcl5xwnv.
We are actively investigating the issue and will provide another update within 60 minutes.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community, or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.