Outage in Akamai

Edge Delivery Issues in Dallas Fort Worth (DFW) Region

Resolved Minor
July 10, 2024 - Started 11 days ago - Lasted 6 days
Official incident page

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Outage Details

We are investigating an emerging issue with edge delivery in our Dallas Fort Worth (DFW) Data Center where customers may experience performance degradation due to a power issue. We are actively investigating the issue and will provide another update within the next 60 minutes. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community, or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Components affected
Akamai Edge Delivery
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 07/16/2024 07:17PM

We can confirm that the issue is now resolved as of 22:00 UTC on July 10, 2024 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000AoQxcpSQC?language=en_US or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

MONITORING 11 days ago - at 07/10/2024 10:49PM

We have implemented a fix for this issue as of 22:00 UTC on July 10, 2024; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AoQxcpSQC?language=en_US. We will continue to monitor to ensure that the impact has been fully mitigated.

IDENTIFIED 11 days ago - at 07/10/2024 09:45PM

We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AoQxcpSQC?language=en_US. We will provide another update within the next 60 minutes.

INVESTIGATING 11 days ago - at 07/10/2024 08:49PM

We are investigating an emerging issue with edge delivery in our Dallas Fort Worth (DFW) Data Center where customers may experience performance degradation due to a power issue. We are actively investigating the issue and will provide another update within the next 60 minutes.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community, or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

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