Outage in Akamai

Edge Delivery issues in the Philippines

Resolved Minor
September 01, 2025 - Started 22 days ago - Lasted 17 days
Official incident page

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Outage Details

We are investigating an emerging issue with Edge Delivery related to availability issues in the Philippines. We are actively investigating the issue and will provide another update within the next 60 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Components affected
Akamai Edge Delivery
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 09/18/2025 10:07AM

We can confirm that the issue was mitigated at 18:55 UTC on September 1, 2025, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000ZKxZWCA1 or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

MONITORING 22 days ago - at 09/01/2025 07:45PM

Our provider has implemented a fix for this issue as of 18:55 UTC on September 1, 2025; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000ZKxZWCA1. We will continue to monitor to ensure that the impact has been fully mitigated.

INVESTIGATING 22 days ago - at 09/01/2025 12:34PM

We are continuing to work with our third-party service provider to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000ZKxZWCA1. We will provide an update as we make progress.

INVESTIGATING 22 days ago - at 09/01/2025 10:55AM

We are investigating an emerging issue with Edge Delivery related to availability issues in the Philippines. We are actively investigating the issue and will provide another update within the next 60 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

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