Connectivity Issues - US-MIA (Miami), IT-MIL (Milan) and BR-GRU (Sao Paulo)

We have implemented a fix. We are continuing to monitor our systems, as of this hour there are no recurrences of this issue. The appropriate subject matter experts are engaged. Subsequent updates around mitigation status will be posted as progress is made.

While Miami, US, IT data centers are operational, we are observing issues in Sao Paulo, Brazil and our team is investigating. During this time, users may experience performance degradation like connectivity issues, high packet loss on this data center. The appropriate subject matter experts are engaged. Subsequent updates around mitigation status will be posted as progress is made.

We are continuing to monitor our systems, as of this hour there are no recurrences of this issue. The appropriate subject matter experts are engaged. Subsequent updates around mitigation status will be posted as progress is made.

We became aware of an issue with our connectivity related to in our Miami, US and Milan, IT data center. During this time customers could have notice performance degradation that lasted from 17:42 UTC to 18:43 UTC on September 14th, 2025.

We will be monitoring this to ensure that it remains stable.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.