Outage in Akamai

Akamai MFA and EAA SMS Delivery Issues

Resolved Minor
October 20, 2025 - Started about 17 hours ago - Lasted about 10 hours
Official incident page

Incident Report

Between 07:30 UTC and 12:15 UTC, our MFA product experienced service disruption due to an outage experienced by a 3rd party service provider. Our services have largely recovered and are operational, but some users may continue to experience intermittent delays in SMS delivery. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000eZfJOCA0?language=en_US
Components affected
Akamai MFA Akamai Enterprise Application Access

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Latest Updates ( sorted recent to last )
RESOLVED about 7 hours ago - at 10/21/2025 01:00AM

Our MFA's SMS message delivery service provider has marked this incident as resolved at 23:08 UTC on October 20, 2025; based on current observations, the service has resumed normal operations.

MONITORING about 17 hours ago - at 10/20/2025 03:33PM

Between 07:30 UTC and 12:15 UTC, our MFA product experienced service disruption due to an outage experienced by a 3rd party service provider. Our services have largely recovered and are operational, but some users may continue to experience intermittent delays in SMS delivery.

Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000eZfJOCA0?language=en_US

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