Outage in Akamai

Web Security Analytics and Reporting Issues

Resolved Minor
October 23, 2025 - Started 24 days ago - Lasted 5 days
Official incident page

Incident Report

We have identified an issue with Web Security Analytics and Bot Endpoint Protection reports related to degradation in those reports. We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000fIcE8CAK. Subsequence updates will be posted as progress is made.If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

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Latest Updates ( sorted recent to last )
RESOLVED 19 days ago - at 10/28/2025 09:45PM

We can confirm that the issue was mitigated at 01:04 UTC on October 27, 2025, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000fIcE8CAK or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.01:04 UTC

MONITORING 20 days ago - at 10/27/2025 03:02PM

We have implemented a fix for what we believe may have caused this issue as of 01:04 UTC on October 27, 2025; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000fIcE8CAK. We will continue to monitor to ensure that the impact has been fully mitigated

IDENTIFIED 23 days ago - at 10/25/2025 12:12AM

We are continuing to work on the fix for this issue. Subsequent updates will be posted as progress is made. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000fIcE8CAK.

IDENTIFIED 23 days ago - at 10/24/2025 04:34PM

We are continuing to work on the fix for this issue. Subsequent updates will be posted as progress is made. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000fIcE8CAK.

IDENTIFIED 24 days ago - at 10/24/2025 12:00AM

We are continuing to work on the fix for this issue. Subsequence updates will be posted as progress is made. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

IDENTIFIED 24 days ago - at 10/23/2025 08:56PM

We have identified an issue with Web Security Analytics and Bot Endpoint Protection reports related to degradation in those reports. We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000fIcE8CAK. Subsequence updates will be posted as progress is made.If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

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