Edge Delivery Issues- between Australia/New Zealand and Non-Oceanic regions

We can confirm that the issue was mitigated at 15:31 UTC on November 25, 2025 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

We have implemented a fix for the additional impact identified as related to this issue as of 15:31 UTC on November 25, 2025; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000jQDG5CAO. We will continue to monitor to ensure that the impact has been fully mitigated.

We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000jQDG5CAOWe will provide an update as we progress.

We have implemented a fix for this issue as of 17:46 UTC on November 24, 2025; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000jQDG5CAO?language=en_US. We will continue to monitor to ensure that the impact has been fully mitigated.

We are investigating an emerging issue with Edge Delivery related to potential latency and timeouts experienced with Edge Delivery traffic sent between Australia and North America. We are actively investigating the issue and will provide another update within the next 120 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.