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Outage in Akamai

Content Purge and Edge Delivery Issues for Customers Using Enhanced mTLS

Resolved Minor
March 31, 2026 - Started 23 days ago - Lasted 2 days
Official incident page

Incident Report

Summary AI Generated

Akamai experienced intermittent failures, latency, and errors affecting content purge and edge delivery services for customers using Enhanced mTLS. The incident lasted 55.2 hours from March 31 to April 2, 2026, impacting customers' ability to purge content and deliver content through Akamai's edge network. The issue was mitigated on April 2, 2026 at 14:00 UTC and services resumed normal operation.

We are investigating an issue with purge and edge delivery related to intermittent failures, latency and/or errors. We are actively investigating the issue and will provide another update within the next 30 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

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Latest Updates ( sorted recent to last )
RESOLVED 21 days ago - at 04/02/2026 02:13PM

We can confirm that the issue was mitigated at 14:00 UTC on April 2, 2026, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a7000011IxVDCA0 or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

INVESTIGATING 23 days ago - at 03/31/2026 09:56PM

We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a7000011IxVDCA0.

INVESTIGATING 23 days ago - at 03/31/2026 04:18PM

We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a7000011IxVDCA0.

INVESTIGATING 23 days ago - at 03/31/2026 11:10AM

We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a7000011IxVDCA0.

INVESTIGATING 23 days ago - at 03/31/2026 07:17AM

We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a7000011IxVDCA0. We will provide the next update as we make progress.

INVESTIGATING 23 days ago - at 03/31/2026 07:03AM

We are investigating an issue with purge and edge delivery related to intermittent failures, latency and/or errors. We are actively investigating the issue and will provide another update within the next 30 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

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