Outage in Akamai
Reporting Issues affecting URL Traffic and URL Responses reports
Resolved MinorIncident Report
Summary AI Generated
Akamai experienced a reporting issue that caused data unavailability in the 'URL Traffic' and 'URL Responses' reports for over 5 days. The incident affected the reporting components of Akamai's service, preventing customers from accessing traffic analytics data. The issue was resolved on May 4, 2026 at 06:50 UTC, restoring normal operation to the reporting services.
We are investigating an issue with the 'URL Traffic' report related to reporting data unavailability. We are actively investigating the issue and will provide another update within the next 60 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications.If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support) or the Akamai Control Center to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
30 days ago - at 05/04/2026 12:24PM
We can confirm that the issue was mitigated at 06:50 UTC on May 4, 2026 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a7000015pThhCAE or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
INVESTIGATING
about 1 month ago - at 05/01/2026 08:14AM
We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a7000015pThhCAE. We will provide further updates as we make progress.
INVESTIGATING
about 1 month ago - at 04/30/2026 05:31AM
We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a7000015pThhCAE. We will provide further updates as we make progress.
INVESTIGATING
about 1 month ago - at 04/29/2026 02:31PM
We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a7000015pThhCAE. We will provide further updates as we make progress.
INVESTIGATING
about 1 month ago - at 04/29/2026 05:56AM
We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a7000015pThhCAE. We will provide further updates as we make progress.
INVESTIGATING
about 1 month ago - at 04/29/2026 05:19AM
We are investigating an issue with the 'URL Traffic' report related to reporting data unavailability. We are actively investigating the issue and will provide another update within the next 60 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications.If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support) or the Akamai Control Center to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
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