Outage in Alchemer
Survey Taking Errors for EU Accounts
Resolved Minor
July 01, 2021 - Started over 4 years ago
Official incident page
Official incident page
Incident Report
Intermittent errors are occurring for respondents taking surveys based on accounts on the EU service. Our Engineers are investigating currently to find and fix the source of the problem.
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Latest Updates ( sorted recent to last )
RESOLVED
over 4 years ago - at 07/01/2021 10:05AM
Engineering identified the root cause and implemented a fix that allows Survey Taking to work as intended.
Response Processing is also catching up and delayed responses should start coming in as soon as the web servers process them.
INVESTIGATING
over 4 years ago - at 07/01/2021 09:20AM
Intermittent errors are occurring for respondents taking surveys based on accounts on the EU service. Our Engineers are investigating currently to find and fix the source of the problem.
Please click the subscribe button to receive further updates as we work to resolve this issue as soon as possible!
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