Outage in Alchemy

Billing Provider Dependency Failure - Outage for sign ups and payment flows

Resolved Minor
November 21, 2023 - Started about 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

Due to an issue with Chargify (our billing provider), sign ups, payments, billing preference updates, and invoices are currently not working. We’re working to resolve this asap!
Components affected
Alchemy Website Status

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 11/21/2023 08:23PM

This incident has been resolved.

IDENTIFIED about 2 years ago - at 11/21/2023 06:59PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 11/21/2023 06:58PM

We are working with our vendor Chargify to resolve this issue.

INVESTIGATING about 2 years ago - at 11/21/2023 06:48PM

Due to an issue with Chargify (our billing provider), sign ups, payments, billing preference updates, and invoices are currently not working. We’re working to resolve this asap!

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