USW2 & USE1 Region Degraded Performance

This incident has been fully resolved. The root cause was an outage at our cloud infrastructure provider affecting the US West and US East regions. Our infrastructure architecture allowed us to mitigate customer impact ahead of the provider's own resolution. All systems are now confirmed stable.

Impact is fully mitigated, we are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

We have applied mitigations and are seeing signs of improvement. We are continuing to closely monitor the situation to confirm full stability.
We will provide further updates shortly.

We have identified an issue affecting our USW2 (US West) region, with some impact also observed in USE1 (US East). Customers may be experiencing elevated latency, RPC errors, or connectivity issues on certain networks in these regions.
Our team has taken immediate mitigation steps and is actively monitoring the situation. We are working to restore full service.

We are investigating the root cause with our infrastructure provider and will provide updates as the situation develops.

We are continuing to investigate this issue.

We are currently investigating this issue.