Outage in AlertMedia

Common map layer performance degradation

Resolved Minor
November 13, 2024 - Started 6 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Users are experiencing intermittent delays in loading map layers. The root cause is performance issues with the ArcGIS service (see https://status.arcgis.com/). We are monitoring the issue.
Components affected
AlertMedia Web Dashboard & Mobile App
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 11/13/2024 02:37PM

We are seeing recovery of our Visual Intelligence systems as ArcGIS reports the issue on their end has stabilized.

MONITORING 6 months ago - at 11/13/2024 01:29PM

Users are experiencing intermittent delays in loading map layers. The root cause is performance issues with the ArcGIS service (see https://status.arcgis.com/). We are monitoring the issue.

Latest AlertMedia outages

Some users unable to log in - about 1 month ago
AlertMedia Partial Dashboard Outage - about 2 months ago
User Imports via SFTP nonfunctional for some customers. - 2 months ago
AlertMedia Incident: Degraded Performance - 3 months ago
Voice Notifications & Incoming Emergency Line Calls - 3 months ago

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