Outage in AlertMedia

Escalation Messages Unable to Send

Resolved Minor
September 26, 2025 - Started about 1 month ago - Lasted about 3 hours
Official incident page

Incident Report

Escalation messages are unable to send for some customers. All other message types are able to send. Our team is investigating the issue.
Components affected
AlertMedia Notifications

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/26/2025 05:31PM

The incident has been resolved. Escalations function as expected for all customers.

IDENTIFIED about 1 month ago - at 09/26/2025 03:22PM

The issue has been identified and a fix is being applied.

INVESTIGATING about 1 month ago - at 09/26/2025 03:02PM

Escalation messages are unable to send for some customers. All other message types are able to send. Our team is investigating the issue.

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