Outage in AlertSite

Sydney, Australia - Equinix Monitoring Location Issue

Resolved Major

May 07, 2025 - Started 12 months ago - Lasted about 4 hours
Official incident page

Incident Report

Our service provider is currently investigating networking issues affecting our servers in Sydney, Australia - Equinix. We are working with our provider to resolve as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

Components affected

AlertSite Sydney, Australia - Equinix

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 05/07/2025 06:47PM

The provider has reestablished its redundant network connections.

MONITORING 12 months ago - at 05/07/2025 04:52PM

The provider has restored network connectivity from one of their upstream providers. We are monitoring our servers as they resync with the network.

INVESTIGATING 12 months ago - at 05/07/2025 03:35PM

Our service provider is currently investigating networking issues affecting our servers in Sydney, Australia - Equinix.

We are working with our provider to resolve as soon as possible.

If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

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