Outage in Alkira
Network Provisioning Service Impaired
Resolved MajorIncident Report
We are investigating an issue with the networking provisioning service taking longer than anticipated to complete tasks. We will post updates here as we make progress with the issue.
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Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 08/22/2025 02:10AM
On August 21, 2025, at 11:23 PM UTC, the network provisioning service was buffering requests and unable to process them. Upon further investigation, the issue was traced to a backend database lock caused by another persistent operation. This operation was forcefully cleared at August 22, 2025, at 01:00 AM UTC, after which the network provisioning service became operational again. While the network provisioning service was affected during this time, customer access to the portal and data traffic remained unaffected.
MONITORING
8 months ago - at 08/22/2025 01:13AM
The networking provisioning service is now restored. We have mitigated the issue and service is functional now.
INVESTIGATING
8 months ago - at 08/22/2025 01:09AM
We are investigating an issue with the networking provisioning service taking longer than anticipated to complete tasks. We will post updates here as we make progress with the issue.
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