Outage in Alkira

Customer portal timeouts

Resolved Minor

May 22, 2025 - Started 10 months ago - Lasted less than a minute
Official incident page

Incident Report

On May 22nd, between 09:00 PM UTC and 9:30 PM UTC, some customers may have experienced timeouts while accessing the portal. The issue was caused by a database lock resulting from a configuration process that took longer than expected. The issue has since been mitigated, and all portal services have been fully restored. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding as we work to prevent such occurrences in the future. Contact Alkira support if you have any questions or need further assistance.

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 05/22/2025 10:49PM

On May 22nd, between 09:00 PM UTC and 9:30 PM UTC, some customers may have experienced timeouts while accessing the portal. The issue was caused by a database lock resulting from a configuration process that took longer than expected.

The issue has since been mitigated, and all portal services have been fully restored.

We sincerely apologize for any inconvenience this may have caused and appreciate your understanding as we work to prevent such occurrences in the future. Contact Alkira support if you have any questions or need further assistance.

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