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Outage in Allium

Stale snowflake data on non-uscentral regions

Resolved Minor
May 26, 2025 - Started 11 months ago - Lasted about 20 hours
Official incident page

Incident Report

We are currently investigating an issue with our data infra provider. Snowflake data on non-uscentral locations will be stale

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 05/27/2025 09:38PM

All tables have been restored and freshness is back to normal. Thank you for your patience!

Quick summary on what happened:
- Early today at approximately 2025-05-27 0000UTC, Snowflake rolled out a change that caused a regression in a critical component of our data replication pipeline.
- This caused new data updates to not be propagated to non-uscentral regions.
- Snowflake has since rollback the change and the data replication pipeline is now functional.

More details on the outage by end of week.

IDENTIFIED 11 months ago - at 05/27/2025 08:30PM

The following chains/assets are now fully recovered in all regions with updates:

- Base
- Arbitrum
- Avalanche
- Celo
- Common
- Berachain
- Solana balances

IDENTIFIED 11 months ago - at 05/27/2025 05:14PM

Snowflake engineering identified a fix that is undergoing testing. In the meantime, we have identified mitigations that we are actively implementing in parallel.
The allium app remains available for queries. Thank you for your patience.

INVESTIGATING 11 months ago - at 05/27/2025 08:25AM

We are still working with snowflake, providing details to help them investigate the issue. Still pending resolution on their end.

INVESTIGATING 11 months ago - at 05/27/2025 04:08AM

We have escalated the issue to snowflake, will update promptly once we have an ETA to resolution.

Status:
- Data freshness on snowflake shares in non-uscentral regions is still degraded
- Any existing shared data is still available for query
- Allium app is available for queries

INVESTIGATING 11 months ago - at 05/27/2025 01:45AM

We are currently investigating an issue with our data infra provider.

Snowflake data on non-uscentral locations will be stale

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