Outage in Alloy

Some Analytics and Detail Pages Not Loading Data

Resolved Minor

January 08, 2026 - Started 22 days ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investigating an issue where Journey Analytics pages, Investigation detail pages, Fraud Attack Radar, and some Evaluation detail pages may not be loading data as expected. The issue is intermittent, and not all pages are impacted. Decisioning is not impacted. Journey Applications and Evaluations are completing successfully.

Components affected

Alloy Customer Dashboard

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Latest Updates ( sorted recent to last )

RESOLVED 22 days ago - at 01/08/2026 10:40PM

A fix has been implemented and all systems are operational.

INVESTIGATING 22 days ago - at 01/08/2026 08:39PM

We are still investigating this issue and will provide another update as soon as more information is available.

INVESTIGATING 22 days ago - at 01/08/2026 07:22PM

Our team continues to investigate the issue. At this time, there is no new information to share, but we are actively working to identify the root cause and will share updates as soon as possible.

INVESTIGATING 22 days ago - at 01/08/2026 06:43PM

We are currently investigating an issue where Journey Analytics pages, Investigation detail pages, Fraud Attack Radar, and some Evaluation detail pages may not be loading data as expected. The issue is intermittent, and not all pages are impacted.
Decisioning is not impacted. Journey Applications and Evaluations are completing successfully.

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