Outage in Alpaca

Intermittent delay in API response for orders and JNLC

Resolved Minor

January 20, 2026 - Started 25 days ago - Lasted about 2 hours
Official incident page

Incident Report

API response for orders and JNLC were delayed intermittently

Components affected

Alpaca broker.trading.accounts.account_id.orders.get Alpaca broker.journals.get

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Latest Updates ( sorted recent to last )

RESOLVED 25 days ago - at 01/20/2026 10:26AM

We are no longer observing any issues across our APIs. This incident is now marked as resolved. A root cause analysis will be published by tomorrow.

MONITORING 25 days ago - at 01/20/2026 09:51AM

Error rates and latency are improving after remedial actions, we are continuously monitoring for any issue.

INVESTIGATING 25 days ago - at 01/20/2026 09:46AM

Our team is identified issues with one of the service being stale to refresh data and we are working on it.

IDENTIFIED 25 days ago - at 01/20/2026 09:43AM

Core databases and replication appear healthy; impact is limited to specific journal /account operations and is intermittent.
Engineering is actively working to stabilize the affected service and reduce latency; we will provide another update as we learn more.

INVESTIGATING 25 days ago - at 01/20/2026 09:32AM

Accounts are taking longer than expected to fully load, which is occasionally causing some users to see an error (a timeout) when they try to check their journals or orders. We are actively working to quickly finish loading these accounts and stabilize the system.

INVESTIGATING 25 days ago - at 01/20/2026 09:20AM

API response for orders and JNLC were delayed intermittently

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