Delays in Cash Settlement Processing

The issue with cash settlement delays has been resolved and all pending settlements have been processed. We are closing this incident. Should you notice any discrepancies, please contact us and we will address them promptly.

We appreciate your patience. Remediation efforts are progressing and we expect to have a complete resolution soon. Updates will continue to follow

Our team is actively working on the remediation and making steady progress. We will share a more detailed update as soon as we have a confirmed timeline.

Investigation remains active. We are currently evaluating a targeted resolution approach and will provide an update once we have more clarity on timing

Our engineers remain engaged on this issue. We appreciate your patience and will post an update shortly.

We are continuing to investigate. No further impact has been identified at this time. Updates will follow as we learn more

We are aware that settled cash and withdrawable cash balances may not yet reflect trades that settled over the weekend due to the US market holiday on Monday, May 25th.

All trades and positions are unaffected. We are prepare to run our reconciliation process and expect balances to be fully updated later today.

We are currently experiencing delays in pending cash settlements. Our team is actively working on a resolution. We will provide updates as more information becomes available.