Issues with Account Creation and Onboarding

The disruption affecting account creation and onboarding has been resolved. All related services are operating normally.

A fix has been implemented, we are monitoring for stability.

We have deployed a fix to address related service dependencies.
Please be advised that End-of-Day positions (/v1/reporting/eod/positions) may be delayed, while we complete the necessary system mitigation.

We are continuing to work towards a resolution.
A recent mitigation attempt was rolled back to maintain overall system stability, and our engineering team is currently refining the strategy. We appreciate your patience and will provide further updates as we progress.

We have identified the root cause.
Our team is actively working on a remediation, and we estimate that the service will be restored within the next 30 minutes.

We are currently investigating reports of service disruptions affecting account creation and onboarding processes.